ov77's Privacy Policy

Welcome to the ov77 platform. This Privacy Policy ("Policy") explains what information is collected about you when you use the ov77 website and services, how that information is used, who it may be shared with, and what steps we take to keep your information secure.

By using ov77's services, you consent to the collection and use of information as described in this Policy. We may update this Policy from time to time; when changes are made, we will display a notice on the platform and update the "Last Updated" date at the top of the Policy.

ov77 collects two types of information from its users — information you provide directly and information collected automatically.

1.1 Information You Provide Directly

Information you provide when registering an account, contacting us, or using our services may include:

• Full name and date of birth
• Email address and mobile number
• Current address (division, district, upazila)
• National ID or passport details (for identity verification)
• Payment information — such as bKash, Nagad, Rocket, or Upay account details
• Content of messages sent via live chat or email

1.2 Information Collected Automatically

When you use the ov77 platform, the following information may be collected automatically through technical means:

• IP address and device type
• Browser and operating system information
• Your activity on the platform — such as pages visited, game sessions, and betting history
• Login time and session duration
• Information collected through cookies and similar tracking technologies

1.3 Information Received from Third Parties

In some cases, we may also receive information from third parties — such as identity verification services or payment processors. This information is used solely for the purpose of providing relevant services and ensuring security.

ov77 uses collected information only for specific, legitimate, and relevant purposes. These purposes are described in detail below:

2.1 Account Management & Service Delivery

• To create, verify, and manage your account
• To process deposits and withdrawals — via bKash, Nagad, Rocket, Upay, or bank transfer
• To provide bonuses, rewards, and VIP benefits
• To provide customer support via live chat and email

2.2 Security & Fraud Prevention

• To detect unauthorized access to accounts and fraudulent activity
• To monitor and investigate suspicious transactions
• To review user activity in line with responsible gaming policies

2.3 Platform Improvement

• To analyze and improve the user experience
• To plan new services and game categories
• To identify and resolve technical issues

2.4 Communication & Notifications

• To send important notifications related to your account
• To inform you of policy changes
• To share promotional information based on your consent

ov77 may share information with third parties in limited circumstances and under strict confidentiality agreements. Such sharing may occur in the following cases:

3.1 Service Provider Partners

We work with trusted service providers for payment processing, identity verification, technical infrastructure, and customer support. These partners are given access only to the information necessary for their designated function and are required to comply with our privacy standards.

3.2 Legal Obligations

Where disclosure of information is required under applicable laws, regulations, or lawful authority directives in Bangladesh, ov77 will fulfill that obligation. In such cases, we will make reasonable efforts to notify you in advance where legally possible.

3.3 Business Transfers

In the event of a merger, acquisition, or asset sale involving ov77, user information may be transferred. In such circumstances, the relevant parties will be required to comply with this Privacy Policy.

3.4 What Is Not Shared

• Your information is not sold to any advertising networks or data brokers.
• Personal information is not provided to any third party unrelated to the delivery of services.
• Information is not shared for marketing purposes without your consent.

Cookies and similar technologies are used to ensure the proper functioning of the ov77 platform and to improve the user experience.

4.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and operate the platform's core functions.
• Functional Cookies: Help remember your preferences and settings.
• Analytics Cookies: Used to monitor and improve platform performance.

4.2 Cookie Controls

You have the option to disable cookies through your browser settings. However, disabling essential cookies may cause some platform features to not work correctly.

ov77 treats the security of your personal information as its highest priority. We are committed to ensuring security at both the technical and administrative levels.

5.1 Technical Security

• SSL Encryption: All data transmission is secured through SSL/TLS encryption.
• Data Encryption: Sensitive information at rest is stored using industry-standard encryption technology.
• Firewall and intrusion detection systems are in place.
• Regular security audits and vulnerability assessments are conducted.

5.2 Administrative Security

• Access to personal information is restricted to authorized personnel only.
• All staff receive privacy training and are bound by confidentiality agreements.
• A rapid response plan is in place for data breach incidents.

5.3 Data Retention Period

Your information is retained only for as long as necessary to provide services, meet legal obligations, or fulfill legitimate business purposes. After account closure, information may be retained for a period determined by applicable laws and regulations, after which it is securely deleted or anonymized.

ov77 believes that users should have control over their own information. To that end, we are committed to upholding the following rights:

6.1 Right to Access

You may request a copy of the personal information we hold about you. We will respond to such requests within the legally required timeframe.

6.2 Right to Correction

If any information we hold about you is inaccurate, you may contact us to have it corrected. We will make the correction as promptly as possible.

6.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, this request may not be fulfillable in cases involving legal obligations, fraud investigations, or disputed transactions.

6.4 Right to Object to Processing

You may object at any time to the use of your information for direct marketing purposes. Following your objection, we will stop using your information for that purpose.

6.5 How to Exercise Your Rights

To exercise any of the above rights, send an email to [email protected] or contact us via 24/7 live chat.

All financial transactions on ov77 — deposits and withdrawals — are processed through Bangladesh's popular mobile banking services. We take extra precautions to protect payment information.

• Your full payment PIN or password is not stored on our servers during transactions via bKash, Nagad, Rocket, or Upay.
• For bank transfers, only the information necessary to verify the transaction is processed.
• Suspicious payment activity is automatically detected and flagged for review.
• Our payment processing partners comply with industry-standard security requirements.

ov77 will never ask for your full mobile banking PIN or password via email, live chat, or phone. If you receive such a request, be alert immediately and notify us.

ov77's services are intended for users aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.

If you believe that a minor has registered on ov77 or that we hold information belonging to a minor, please contact us at [email protected]. We will promptly delete the information and close the associated account.

ov77 may review and update this Privacy Policy from time to time. Changes may occur due to updates to our services, new legal requirements, or security-related improvements.

• A notice will be posted on the platform for significant changes.
• The "Last Updated" date at the top of the Policy will be revised.
• Continued use of the platform after an updated Policy is published will be considered your acceptance of the changes.
• For significant changes, a direct notification may be sent to your registered email address.

We therefore recommend visiting this page regularly.

If you have any questions, complaints, or requests regarding this Privacy Policy, please contact us through the channels below. Our support team is always ready to assist in both Bengali and English.